What happens if I can’t remember my password?
On the secure sites you are taken to during the process the card issuers offer a Password reminder service. If this is not successful you will need to contact your card issuer in order to use this card on our website and complete the order. There is also a Help Option on the Password entry page that the Card Issuer updates with help and contact details. You can use another card that you have not enrolled into VBV or MSC.