I have been sent a new password, but it is not being accepted. Why?

If you are certain that the password is being entered exactly then the issue will be with the Username.

Email addresses used as usernames are CASE-SENSITIVE and the most common reason for why your address is not accepted, even though you have just received an email from us, is that the original username was typed in using a different case for all or perhaps some of the digits.

Therefore if it is not clear what your exact username is please email the administrator and our technical team will find how it was originally input. You will then have to decide whether to carry on using this version or create a new account.